Refund Terms for EMBERCORE

Welcome to EMBERCORE's Refund Policy. We value your satisfaction and strive to ensure that every purchase meets your expectations. Please read our refund terms carefully to understand your rights and the procedures for requesting a refund.

Eligibility for Refunds

Refunds at EMBERCORE are contingent on the following conditions:

• The request for a refund must be made within 30 days of purchase.
• The product should be in its original condition, with any seals or packaging intact, if applicable.
• Proof of purchase must be provided to process the refund request.

Non-refundable Items

Certain items are exempt from refund. These include:

• Downloadable software products.
• Gift cards and promotional discounts.
• Services rendered that have been fully delivered.

Process for Requesting a Refund

Contacting Customer Support

To initiate a refund, please contact our Customer Support team. You can reach us at [email protected] with your order details and reason for the refund.

Evaluation and Approval

Once your request is received, we will evaluate it to determine its eligibility. A notification will be sent to you regarding the approval or rejection of your refund.

Refund Processing

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days. Please note that processing times may vary depending on your payment provider.

Late or Missing Refunds

If you haven’t received a refund yet, please:

• Check your bank account for any pending transactions.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Reach out to your bank. There is often a processing period before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Thank you for choosing EMBERCORE. We are committed to providing you with the highest level of service and support.